Privacy Policy

Our privacy policy is designed to provide transparency into our privacy practices and principles, in a format that our guests can navigate, read, and understand. This privacy policy describes how Spectrotel and its affiliates (“we,” “us,” “our,” or “Spectrotel”) collects, uses, stores, transfers, discloses, and otherwise processes information from visitors to its website (www.spectrotel.com, hereinafter, the “Website”).

As a reseller of voice and data services, Spectrotel is not responsible for the privacy practices of the third-party providers delivering services. Please refer to the privacy policies for these third parties for information about how they use your information.

By using Spectrotel’s Website, you agree to be bound by Spectrotel’s Privacy Policy and acknowledge that you have read and understood this Policy.

If you are a California resident, please note that Spectrotel does not collect or sell any personal information as defined by the California Consumer Privacy Act (CCPA). For more information, please see Appendix A.

This policy is effective as of 2/15/22.

Information About Users and Their Devices

In order to serve you, we collect and process your personal information in several ways, including when you:

Register for an account or use our services.
Interact with our customer portal.
Visit our website or correspond with us by mail, telephone, or email.
Provide your contact information to us when requesting information about our services through submission forms on our website, or by telephone or email.
Contact us or provide information on social media channels.

Where appropriate, we may also receive information about you from third parties.

Spectrotel may also collect the following types of information:

The name of the site from which you entered our website.
The website pages you visited.
The products and services you viewed.
Length of time spent on each page of the website.
Information about how you interacted with the page (for example, by scrolling, clicking, or hovering over with your mouse).
Your IP address.
Your browser version and type.
The time zone to which your computer is set.
The browser plug-ins you use, and which versions are installed.
Your operating system.
Your time-stamped clicks to, through, and from our website.

How We Collect Your Information

We collect your information in the following ways:

If you visit our website.
If you subscribe to our newsletter, which we periodically send out via email with updates about our products and services.
If you submit information to our customer service team via our website or via email.
If you communicate with Spectrotel through social media.
Through third-party advertising networks.
Through first- and third-party cookies (please see Spectrotel’s Cookies Policy [LINK to SPECTROTEL’s COOKIE Policy] for more information);
Through clear GIFs and pixels

Use of Your Information by Spectrotel

Spectrotel will use the information it collects about visitors to its website for its legitimate business purposes. These include, but are not limited to:

Providing you with the products and services you request.
Optimizing or improving our products, services, and operations.
Improving the Website’s user experience and functionality.
Analyzing how users interact with the Website and the Website’s effectiveness.
Advertising and marketing our products and understanding the effectiveness of those efforts.
Customizing content and promotions within the Spectrotel website and portal.
Sharing service and product information and updates with customers.
Administering the Website and ensuring and enhancing its security.
Performing contractual relationships with you.

Spectrotel may also use this information:

To ensure consistency with local law and choices and controls that may be available to you.
To detect, investigate, and prevent activities that may violate regulations, the law, or our policies.

Sharing Your Information with Other Entities

Spectrotel will share your data outside of the company in very limited circumstances:

When you allow us to share your personal information with another company (for example, third-party providers delivering services) or third-party sites or platforms (for example, social networking sites);
When we contract or partner with a third party to provide services on our behalf, including the underlying carriers whose services we bundle.
When we participate in third-party advertising networks;
When we share personal information with third parties in connection with the sale of all or part of the Spectrotel business.
To enforce our Terms and Conditions or rules.
To ensure the safety and security of our users and third parties and protect our rights and property and the rights and property of our users and third parties.
To comply with legal process or in other cases if we believe in good faith that disclosure is required by law.

In addition, we may share aggregated information with third parties.

Please note that once we share your personal information with another company in any of the circumstances set out above, the information received by the other company becomes subject to the other company’s privacy practices.

You may request a notice disclosing the categories of personal information we have shared with third parties, and the names of those third parties. To request such notice, please contact privacy@spectrotel.com.

Your Controls and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, you may be able to request access to the personal information we hold about you and request that we amend or delete it. You may exercise your controls and choices, or request access to your personal information, by contacting privacy@spectrotel.com.

You may opt out of marketing communications by email by clicking on the “Unsubscribe” link within our marketing emails, or by sending an “opt out” request to the address from which the email was sent. You may request that Spectrotel not contact you regarding new services, updates, news, or system outages by contacting us.

Data Security, Integrity, and Retention

The security, integrity and confidentiality of your information are important to us. We have implemented technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, disclosure, use, and modification. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

Spectrotel will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required, or for the establishment, exercise or defense of legal claims, or for legitimate business purposes, or as provided by law.

Changes to this Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements, or for other purposes. If we make any material changes to this privacy policy, we will post the updated privacy policy here. Please check this page frequently to see any updates or changes to this privacy policy.

Comments and Questions

If you have a comment or question about this privacy policy, please contact privacy@spectrotel.com.

Appendix A: California Residents

This Appendix A addresses legal obligations and rights laid out in the California Consumer Privacy Act, or CCPA. The CCPA imposes obligations upon businesses that meet the statutory thresholds for doing business in California and affords certain privacy rights to California residents with regard to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers or households (“CCPA Covered Information”).

CCPA defines “sale’ very broadly. It includes the sharing of CCPA Covered Information (by a covered business) in exchange for anything of value. According to this broad definition, in the year before the date this policy was issued, Spectrotel may have sold unique and online identifiers, such as IP address, device IDs, or other similar identifiers, collected from your device.

Rights under the CCPA

If you are a California resident and the CCPA does not recognize an exemption that applies to you or your personal information, you have the right to:

Request we disclose to you free of charge the following information covering the 12 months preceding your request:
- the categories of personal information about you that we collected.
- the categories of sources from which the personal information was collected.
- the purpose for collecting personal information about you.
- the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
- the specific pieces of personal information we collected about you.
Request we delete personal information we collected from you, unless CCPA recognizes an exception; and
Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or deny goods or services to you when you exercise your rights under the CCPA.

We aim to fulfill all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.

How to Exercise Your Rights

If you are a California resident to whom the CCPA applies, you may exercise your rights, if any, to access or delete data by contacting us at privacy@spectrotel.com.