Dedicated Support from Day One and Beyond
Spectrotel’s Premier Account Program is designed with the enterprise customer’s needs in mind. Your Account Manager is with you from onboarding, to completion and beyond. They remain your constant one point of contact throughout the relationship and help
navigate through the complexities to provide a smooth and personalized experience. One person, One call, One happy customer.
- Highly competent, industry veteran capable of consulting on all communication needs
- Customer liaison between all departments within Spectrotel including service delivery, repair, and status billing
- Proactive support to include first invoice review, daily order status updates, monthly conference calls, quarterly reviews and annual site visit.
- Personalized escalation lists
- Dedicated 800# for priority service