Service Delivery, Project Manager

JOB SCOPE

Responsible for the direction, coordination, execution, control, and completion of project management functions associated with Spectrotel Business customers. This includes scope of work review, project planning, tracking, reporting, internal & external customer communications, personnel management, and quality control. Work requires a great deal of planning and independent discretion to ensure that projects are completed in a timely manner and in Spectrotel's best financial interests. Responsible for key decisions such as expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue, identifying priority locations/services when expediting the entire project may not be available, and driving the provisioning process from order creation through to billing completion. Spectrotel's products include but are not limited to the following: Voice: Pots, Centrex, RCF, Trunks, PRI’s, T1s, SIP and Hosted PBX. Data: TLS, MPLS, Cable, Fiber, DSL, Ethernet, Private Lines, Burstable Internet, Wireless and other Managed Services such as Desktop phone sets, Routers, Firewalls, etc. The ideal candidate is one that provides leadership, technical and operational direction, as well as quality assurance for every aspect of the workflow by providing tactical direction for all facets of the process.