Service Delivery Manager - Cloud Services

JOB SCOPE:

The Service Delivery Manager – Cloud Services is responsible for the day-to-day management of the team members responsible for project planning, carrier order placement and quality assurance for all post-sales support to clients during the provisioning/Implementation process with respect to the HPBX, SIP, VOIP, SD WAN, Managed Firewall, and Data Security products. The Service Delivery Manager – Cloud Services must ensure that customers under the care of their team have a smooth transition from their current provider to Spectrotel. The Service Delivery Manager – Cloud Services must possess a broad understanding of technical knowledge of analog, digital and VOIP voice services as well as SD WAN, Managed Firewall, and Data Security products, while also being knowledgeable in the skills of an effective project manager.