Supervisor NOC Voice & Access

Key Accountabilities: Supervisor - NOC

  • Supervise a 24x7x365 Network Operation Center’s (NOC) shift operations and personnel.
  • Assign and manage the work load of shift personnel, as well as escalate resource constraints to management.
  • Oversee day-to-day NOC operations, escalations, ticketing and communications with all customers.

Responsible for large account customer communication, conflict resolution, and compliance with client deliverable(s) for all telecom services offered.