The Telecommunication Act of 1996 was the first
major overhaul of the
industry in decades. As
the law was intended to foster
competition and innovation, many
entrepreneurs used it to enter the
sector by forming Competetive
Local Exchange Carriers (“CLEC”).
One such company was Spectrotel,
founded by Jack Dayan in 1996
located in Neptune, NJ. Recalling the
initial days, its President and COO,
Ross Artale, adds, “Jack and I are
passionate; some call it fanatical,
about customer service. We wanted
to service customers in the SMB
and enterprise space differently
than everyone else.” And, with
this objective, the duo developed
what the company calls “Simply
Better Service.” For 20 years their
commitment to removing the
complexity of buying and managing
telecommunications services
while providing “personalized”
service has been the key to their
continued growth.
As the industry has evolved so
has Spectrotel going from a regional
CLEC to being a nationwide
powerhouse offering a full suite of
voice, data, cloud, and managed
services. Their ability to evolve and
invest in solutions that ensure they
are providing the best products
to their customers in a simple and
personal way is unwavering. The
company provides a complete
solution of internet, voice and cloud
service, layers on the managed
services, and wraps it all with an
award winning enterprise customer
portal to deliver complete end to
end management. Mr Artale said:
“Spectrotel’s unique approach of
delivering complete management
of the internet, voice, and managed
services eliminates the conflicts
that often arise between and among
the different suppliers.” Spectrotel
manages it all which allows their
customers to consolidate service
providers, consolidate invoices,
improve technology, reduce costs,
and call one U.S. based location for
support. It is simplicity at its best.
The decision to bring Managed
Services to its suite came after
speaking with many C level
executives to help identify what
is keeping them up at night. The
theme throughout has been eerily
similar – security. Who manages
the network? What technology and
capital investiment is required?
What kind of training is required?
Understanding and anticipating
its customers’ needs is core to
Spectrotel’s success. “Spectrotel’s
managed services solution solves all
these problems” states Ross Artale.
“We have a 24x7/365 SOC, certified
security experts, and cutting-edge
technology to manage real time
threats, anomaly detections, and
SIEM. The customer doesn’t need to
spend enormous amounts of capital
because we do it for them.”
Today, Spectrotel is one of the
fastest growing managed services
providers in the country. This year
alone they have experienced a
300% growth in sales of their suite of
managed services products. “I think
our growth speaks to how far the
company has reached in fulfilling
our goal of providing affordable
and personalized service,” states
Mr. Artale. “As we look toward
our customer needs in the future,
Spectrotel is developing, for rollout
in the first quarter of 2017, a Software
Defined – Wide Area Network (SDWAN)
service that builds upon our
managed services experience and
incorporates elements of network
virtualization and cloud-based
management to provide efficient
and secure communications with
improved service performance and
cost savings.”