We make it simple. We keep it personal.™

Spectrotel has a best-in-class customer care model. This approach is central to our objective of simplifying for our customers the complexities of administering their telecommunications networks.  It is also central to our objective of providing personalized care for every customer.

Spectrotel provides:

  • “Live,” US-based customer care for repair, provisioning, and billing;
  • Responsive, professional customer care agents;
  • 24 x 7 support from our state-of-the-art customer care centers;
    • New Jersey
    • Nevada
  • Project management to supervise all aspects of installations and migrations;
  • EDI bonding with underlying carriers for fast, efficient, and accurate order processing.

Larger customers receive dedicated account support from  Spectrotel’s Spotlight Managers.


Customer Service Fundamentals

Below are the customer service fundamentals we live by:

  1. We keep our commitments.
  2. We provide immediate attention to your service needs.
  3. We provide updates according to your requests.
  4. We manage carriers and do not pass the buck.
  5. We go “all in” and escalate any time you see fit.
  6. We are available on a first name basis.
  7. We are not perfect, but we learn from our mistakes.
  8. We run our business with integrity and honesty.
  9. We spread light and joy to customers and partners every day!
  10. We make it simple. We keep it personal.™
Spectrotel is committed to achieving its greatest market purpose, which is to provide its greatest overall contribution to our customers and the market by focusing where we provide the most value. We do this through a positive environment of light and joy for our employees from which light and joy can flow to our customers, business partners, and vendors.


Customer Care Center

Please contact us for help with any of your service needs.

  • Report a trouble or repair for your service.
  • Place an order or make a change to your existing service or account.
  • Ask a billing question.

Contact by Phone Contact us via Phone

  • Business: 1-888-773-9722
  • Residential: 1-888-700-5850

Contact by Email Contact us via email at support@spectrotel.com.

Click to go to inquiry form on Contact page. Launch a query through Contact form.


Additional Information