Before you place a call for repair, it is a good practice to determine whether the problem is with your telephone (or other equipment) or the inside wiring. You may avoid unnecessary repair visit charges simply by determining where the problem exists before you call the Spectrotel repair department.
- A quick and simple test of the telephone is to check if other telephones at that location are having the same problem, or you can plug a different telephone into that telephone jack and see if it works.
- If one telephone works and one does not, the problem is with the equipment. In this case you would need to make the necessary repairs to your internal equipment yourself or by calling your equipment vendor.
- If two or more telephones do not work from the same location, the problem could be with the local, inside wiring or with the telephone line. Please see “Testing Inside Wiring” below.
Please note: If a technician is dispatched on a trouble deemed as “Customer Premise Equipment” it may result in a maintenance visit charge.