Service Delivery Supervisor

Position Overview:   Responsible for planning and directing the work of the provisioning team. Teams may be responsible for designing, testing, grooming, and/or installing various types of services on improving the overall customer experience. This Supervisory position provides leadership, technical and operational direction, and quality assurance for every aspect of the workflow by providing tactical direction for all facets of the process. Ensures that daily operations and initiatives are understood and work assignments are completed. Accountable for ensuring that teams results meet or exceed all service levels including on-time performance for customer and carrier orders and meeting all quality standards and policies set forth by Management. Supervisors at this level are typically responsible for managing larger teams, more complex customer solutions and/or larger bandwidths, and/or projects with more complexity. The highest level supervised are senior level individual contributors.